Shipping policy

Shipping Policy

Effective Date: May 22, 2026
Store Name: True Count Cards
Website: https://true-count-cards.myshopify.com/

Thank you for shopping with True Count Cards. We take shipping seriously and do our best to package every order securely so your cards and collectibles arrive safely.

Please review this Shipping Policy before placing an order.

Order Processing Time

Orders are typically processed and shipped within 1–3 business days after payment is received.

Business days are Monday through Sunday, excluding holidays.

During high-volume periods, holidays, product drops, sales events, or unexpected delays, processing times may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Methods

True Count Cards may use shipping carriers such as:

USPS
UPS
FedEx
DHL
Other available shipping services through Shopify or third-party shipping providers

The shipping method available at checkout may depend on the item, order value, package weight, package size, destination, and available carrier services.

We reserve the right to choose the safest and most appropriate shipping method for your order.

Trading Card Packaging

We package trading cards with care to help protect them during transit.

Depending on the type and value of the order, cards may be shipped using protective materials such as:

Penny sleeves
Top loaders
Semi-rigid card holders
Team bags
Cardboard protection
Bubble mailers
Small boxes
Packing material
Additional reinforcement when needed

Higher-value cards, graded cards, larger orders, sealed products, and bulk lots may be shipped in more protective packaging, such as a bubble mailer or box.

Our goal is to package each order in a way that is secure, professional, and appropriate for the item being shipped.

Shipping Rates

Shipping costs are calculated and displayed at checkout unless a free shipping promotion or flat-rate shipping option is offered.

Shipping rates may vary based on:

Package weight
Package size
Destination
Shipping carrier
Selected shipping speed
Order value
Insurance requirements, when applicable

Shipping charges are non-refundable unless the issue was caused by an error on our end.

Tracking Information

Tracking information will be provided when available.

Please allow time for the carrier to scan and update tracking after the package has been shipped. Tracking may not update immediately after the label is created.

In some cases, tracking may show limited updates depending on the shipping service used.

Once a package is accepted by the shipping carrier, tracking updates and delivery timing are controlled by the carrier.

Delivery Times

Estimated delivery times vary depending on the carrier, shipping method, destination, and time of year.

Delivery estimates are not guaranteed unless the selected shipping service specifically includes a carrier-backed delivery guarantee.

True Count Cards is not responsible for delays caused by:

USPS, UPS, FedEx, DHL, or other carrier delays
Weather
Holidays
High-volume shipping periods
Incorrect scans
Tracking delays
Customs delays
Natural disasters
Labor disruptions
Incorrect or incomplete customer addresses
Other events outside of our control

Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

Please carefully review your shipping address before submitting your order.

True Count Cards is not responsible for orders shipped to an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

If you notice an address mistake after placing an order, contact us immediately at:

Email: [Insert Email Address]

We cannot guarantee that address changes can be made before the order ships.

Returned Packages Due to Address Issues

If a package is returned to us due to an incorrect or incomplete address, a failed delivery attempt, refusal, or failure to pick up the package, the customer may be responsible for additional shipping costs to resend the order.

If a refund is approved for a returned package, original shipping charges may be deducted from the refund.

We are not responsible for packages lost due to a customer-provided incorrect or incomplete address.

Lost Packages

Once a package has been accepted by the shipping carrier, True Count Cards is not responsible for carrier delays, lost packages, or tracking issues caused by the carrier.

However, we will do our best to assist when possible.

If your package appears to be lost, please contact us and include your order number. We may ask that you also contact the carrier directly, as they may have additional delivery information.

A package may need to remain without movement for a certain period before the carrier will allow a missing mail search or claim.

Refunds or replacements for lost packages are not guaranteed and will be reviewed case by case.

Packages Marked as Delivered

If tracking shows that a package was delivered, the order is considered delivered.

True Count Cards is not responsible for packages that are marked as delivered by the carrier but are later reported missing, stolen, misplaced, or misdelivered.

If your tracking shows delivered but you cannot locate the package, please:

Check your mailbox, porch, front door, side door, garage, package locker, or mailroom.
Ask household members, neighbors, apartment office staff, or building management.
Contact the shipping carrier directly.
File a missing package claim with the carrier if needed.

We are not responsible for stolen packages after confirmed delivery.

Damaged Packages

We package orders carefully, but damage during shipping can occasionally happen.

If your order arrives damaged, please contact us within 3 days of delivery.

Please include:

Your order number
Photos of the damaged item
Photos of the packaging
Photos of the shipping label
A description of the damage

Please keep all original packaging materials until the issue is resolved. The shipping carrier may require photos or inspection for a damage claim.

Damage claims may be denied if the packaging is discarded before documentation is provided.

Insurance

Some shipments may include shipping insurance depending on the item value, shipping method, or carrier service used.

Insurance is not guaranteed on every shipment unless specifically stated.

If a shipment is insured and a claim is needed, we may assist with the claims process. The final decision on any insurance claim is made by the shipping carrier or insurance provider.

Refunds or replacements related to insured shipments may depend on the outcome of the claim.

Combined Shipping

When possible, multiple items purchased in the same order may be combined into one shipment.

If multiple separate orders are placed, we may or may not be able to combine them before shipment.

Shipping charges for separate orders are not guaranteed to be refunded or adjusted after checkout.

Sealed Products, Lots, and Bulk Orders

Sealed products, graded cards, team lots, player lots, bulk lots, and larger orders may require larger or more protective packaging.

Shipping costs for these items may be higher due to package size, weight, insurance, or required protection.

We reserve the right to upgrade shipping or packaging when needed to protect the order.

International Shipping

At this time, True Count Cards may limit shipping to certain locations depending on carrier availability, cost, customs requirements, and Shopify settings.

If international shipping is available at checkout, the customer is responsible for any customs fees, import duties, taxes, brokerage fees, or other charges required by the destination country.

True Count Cards is not responsible for customs delays, customs holds, import restrictions, or additional fees charged after shipment.

International shipping charges are non-refundable unless the issue was caused by an error on our end.