Terms of service

Terms of Service

Effective Date: May 22, 2026
Store Name: True Count Cards
Website: https://true-count-cards.myshopify.com/

Welcome to True Count Cards. These Terms of Service govern your use of our website and your purchase of products from our online store. By visiting our website, browsing our products, creating an account, placing an order, or completing a purchase, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. Overview

True Count Cards sells collectible trading cards, sports cards, graded cards, raw cards, sealed products, team lots, player lots, card-related accessories, and other collectible items.

Throughout these Terms, the words “we,” “us,” “our,” and “True Count Cards” refer to True Count Cards. The words “you,” “your,” and “customer” refer to the person visiting the website, placing an order, or purchasing products from our store.

By using this website, you agree to follow these Terms of Service, along with our other store policies, including but not limited to our:

Return & Refund Policy
Shipping Policy
Privacy Policy
Any product-specific terms listed on individual product pages

2. Eligibility to Use This Website

By using this website or placing an order, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using this website with the permission and supervision of a parent or legal guardian.

You agree not to use this website or our products for any unlawful, fraudulent, abusive, or unauthorized purpose.

3. Product Information

We make every reasonable effort to provide accurate product titles, descriptions, photos, pricing, condition notes, and product details.

However, we do not guarantee that all product information will always be completely accurate, current, or error-free. Mistakes may occur, including but not limited to:

Typographical errors
Pricing errors
Inventory errors
Image upload errors
Product description mistakes
Incorrect parallel, set, variation, card number, or card detail information
Shopify or third-party platform display errors

If we discover an error with a product or order, we reserve the right to correct the error, cancel the order, issue a refund, or contact you for clarification.

4. Collectible Card Condition Disclaimer

Trading cards and collectibles are condition-sensitive items. Minor flaws may exist even when a card appears clean in photos.

Raw cards are sold as raw, ungraded collectibles. We do our best to show clear photos and describe obvious condition issues when applicable, but raw cards are not guaranteed to receive any specific grade from PSA, BGS, SGC, CGC, TAG, or any other grading company.

Possible card imperfections may include, but are not limited to:

Print lines
Roller marks
Surface scratches
Factory dimples
Corner wear
Edge wear
Centering issues
Wax, print, or production marks
Slight gloss differences
Manufacturer defects
Marks visible only under certain lighting or magnification

By purchasing raw cards from True Count Cards, you understand that the item is sold based on the listing photos and description, not based on any expected future grading result.

5. Graded Cards

Graded cards are sold based on the grade assigned by the grading company shown in the listing.

We are not responsible for disagreements with a grading company’s opinion, including but not limited to:

Grade accuracy
Eye appeal
Centering standards
Surface evaluation
Case/slab condition
Future population report changes
Future crossover results
Future regrade results
Market value changes after purchase

Unless specifically stated in the listing, graded card slabs may have normal signs of handling, including light scratches, scuffs, or minor case wear.

6. Sealed Products

Sealed products, including boxes, packs, blasters, mega boxes, hobby boxes, retail boxes, sealed lots, or any unopened product, are sold as sealed collectibles.

We are not responsible for manufacturer-related issues inside sealed products, including but not limited to:

Missing hits
Damaged cards inside packs
Collation issues
Incorrect stated odds
Redemption issues
Missing packs
Factory defects
Printing errors
Manufacturer packaging issues

Any manufacturer-related issue must be handled directly with the manufacturer when applicable.

Once a sealed product is delivered, it may not be returned unless otherwise required by law or unless there was a clear fulfillment error on our end.

7. Pricing and Market Fluctuations

Collectible trading cards and sealed products can change in value quickly due to market demand, player performance, injuries, trades, releases, grading results, population reports, hype, or other hobby-related factors.

By placing an order, you agree that the price paid at checkout is final.

We do not issue refunds, partial refunds, credits, or price adjustments because:

A card or product drops in value after purchase
A card or product increases in value after purchase
A comparable sale appears lower after your order
A player is injured, traded, benched, or underperforms
Market demand changes
New product releases affect value
A grading population report changes

8. Orders

When you place an order through our website, you are making an offer to purchase the listed product at the price shown at checkout.

We reserve the right to accept, reject, cancel, or limit any order for any reason, including but not limited to:

Suspected fraud
Payment issues
Inventory errors
Pricing errors
Listing mistakes
Address issues
Abuse of store policies
Prior chargebacks or disputes
High-risk payment alerts
Product availability issues

If we cancel an order after payment has been made, we will issue a refund to the original payment method.

9. Payment

All payments must be completed through the payment methods available at checkout.

You agree to provide accurate billing, shipping, and payment information. You also confirm that you are authorized to use the payment method provided.

We are not responsible for payment processing delays, bank holds, authorization errors, or payment provider issues.

10. Shipping

Shipping times, costs, and delivery methods may vary depending on the products ordered and the shipping service selected at checkout.

We do our best to package items securely and ship orders in a timely manner. However, once a package is accepted by the shipping carrier, delivery timing and tracking updates are outside of our control.

We are not responsible for:

Carrier delays
Weather delays
Incorrect scans
Tracking delays
Lost packages caused by the carrier
Delivery to an incorrect address provided by the customer
Stolen packages after delivery
Packages marked as delivered by the carrier
Delays due to holidays or high-volume shipping periods

If a package is lost, delayed, or damaged in transit, we may assist with the carrier claim process when applicable, but we cannot guarantee the outcome of any carrier claim.

11. Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout.

True Count Cards is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.

If a package is returned to us due to an address issue, failed delivery, refusal, or non-pickup, the customer may be responsible for additional shipping costs to resend the package.

Original shipping charges may not be refundable.

12. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

In general, most collectible items are considered final sale unless there is a clear issue caused by our error, such as:

Wrong item shipped
Missing item
Materially incorrect listing
Shipping damage reported within the required time window

Please review our Return & Refund Policy before placing an order.

13. Cancellations

Orders may only be canceled before they are processed, packed, or shipped.

Once an order has been processed or shipped, it cannot be canceled.

We do not guarantee that cancellation requests will be seen before an order ships.

14. Chargebacks and Payment Disputes

If there is an issue with your order, please contact us first so we can attempt to resolve the matter.

By placing an order, you agree not to file false, fraudulent, or abusive chargebacks or payment disputes.

We reserve the right to provide order records, tracking information, delivery confirmation, listing photos, communication history, and other relevant documentation to payment processors, Shopify, banks, or credit card companies in response to a dispute.

Fraudulent claims or abuse of buyer protections may result in canceled orders, account restrictions, refusal of future service, or other appropriate action.

15. Product Availability

Products listed on our website are subject to availability.

Because many trading cards and collectibles are unique or limited-quantity items, inventory may be unavailable even after an order is placed due to error, damage, overselling, platform synchronization issues, or other inventory problems.

If an item is unavailable after purchase, we may cancel the order and issue a refund.

16. Mystery Packs, Repacks, Chase Products, and Lots

If True Count Cards offers mystery packs, repacks, chase products, team lots, player lots, bulk lots, or similar products, the buyer understands that these products may vary in value and contents.

Unless specifically stated otherwise:

No specific card is guaranteed.
No specific value is guaranteed.
No specific grade is guaranteed.
No specific player, team, parallel, autograph, relic, or insert is guaranteed.
Results may vary from pack to pack or lot to lot.

Any stated values, odds, chases, or examples are for informational purposes only unless clearly listed as guaranteed in the product description.

17. No Investment, Financial, or Grading Advice

Products sold by True Count Cards are collectibles. Nothing on our website should be interpreted as financial, investment, grading, or resale advice.

We do not guarantee that any card, sealed product, or collectible will increase in value, retain value, sell for a specific amount, or receive a specific grade.

You are responsible for making your own purchasing decisions.

18. Account Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and for all activity under your account.

You agree to provide accurate and current account information.

We reserve the right to suspend or terminate accounts that are used for fraud, abuse, policy violations, or unauthorized activity.

19. Prohibited Uses

You agree not to use our website or services for any unlawful or prohibited purpose.

You may not:

Use the website for fraud or attempted fraud
Interfere with website security
Attempt to access private systems or customer data
Use bots, scrapers, or automated purchasing tools without permission
Submit false payment information
Submit false claims or chargebacks
Harass, abuse, threaten, or defame True Count Cards or others
Copy, reproduce, or misuse our website content without permission
Use our website in any way that violates applicable laws or regulations

We reserve the right to block access, cancel orders, or refuse service for violations of these terms.

20. Intellectual Property

All website content, including but not limited to logos, branding, product photos, descriptions, text, graphics, designs, and layout, is owned by or licensed to True Count Cards unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or use our content for commercial purposes without written permission.

Product names, team names, league names, player names, manufacturer names, and trademarks belong to their respective owners and are used for identification purposes only.

True Count Cards is not affiliated with, endorsed by, or sponsored by any sports league, card manufacturer, grading company, player association, or team unless explicitly stated.

21. Third-Party Services

Our website may use third-party services, including but not limited to Shopify, payment processors, shipping carriers, analytics providers, email platforms, apps, and other service providers.

We are not responsible for the actions, errors, delays, policies, or performance of third-party services.

Your use of third-party services may also be subject to their own terms and privacy policies.

22. Website Errors, Availability, and Security

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We may update, modify, suspend, or discontinue parts of the website at any time without notice.

We are not responsible for any losses resulting from website downtime, technical errors, platform issues, app failures, or internet service problems.

23. Limitation of Liability

To the fullest extent permitted by law, True Count Cards shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

This includes but is not limited to:

Lost profits
Lost resale opportunities
Lost grading opportunities
Market value changes
Player performance changes
Missed investment opportunities
Carrier delays
Grading company decisions
Manufacturer defects
Website or platform errors

Our maximum liability for any order shall not exceed the amount paid for the item or order at issue.

24. Indemnification

You agree to indemnify, defend, and hold harmless True Count Cards from any claims, damages, losses, liabilities, costs, or expenses arising from:

Your use of our website
Your violation of these Terms of Service
Your violation of any law or third-party right
Fraudulent activity
Misuse of products purchased from us
False claims, chargebacks, or disputes

25. Refusal of Service

We reserve the right to refuse service, cancel orders, limit purchases, or block customers at our discretion, especially in cases involving fraud risk, abusive behavior, repeated policy violations, chargeback abuse, or suspicious activity.

26. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time.

The most current version will be posted on this page. Continued use of the website after changes are posted constitutes your acceptance of the updated Terms.

27. Governing Law

These Terms of Service shall be governed by and interpreted according to the laws of the United States and the State of Arizona, unless otherwise required by applicable law.